Blog
Thoughts on AI, technology and building products.
Latest Post
Notes on Customer Service AI Agents
Jun 30, 2026 · 17 min read
A working tour of AI customer service agents: what separates an agent from a chatbot, why support is an early proving ground, and how players like Fin, Decagon and Sierra are scaling.
More Articles
A Year of Hackathons
Dec 30, 2025 · 6 min read
A first timer's retrospective — lessons on shipping fast, meeting builders and how these events have become more accessible.
Building Trust in Agentic Commerce
Oct 6, 2025 · 7 min read
AI agents are moving to the core of digital commerce. This post explores what agentic commerce is, why it's accelerating now, and why building a trust layer is essential for secure autonomous transactions.
How Popular Is GenAI?
Sep 30, 2024 · 4 min read
From overflowing AI workshops at the AWS Summit to global survey data, this post examines who is actually using generative AI and how awareness and adoption varies across age groups.
How GenAI Will Empower a New Era of Product Builders
Apr 18, 2024 · 5 min read
Generative AI is democratizing product development. Learn how these tools are leveling the playing field for builders and what you can do to stay ahead of the curve.
Reflections on the Silicon Valley MBA World Summit
Jan 2, 2024 · 3 min read
A look back at the Silicon Valley MBA World Summit: key lessons from sessions on technology and entrepreneurship, plus thoughts on the power of ideas and connections.